FAQs
How do I select the right size?
We follow standard European sizes. If you are unsure of your size, you might want to measure your foot (in cms) and refer to our size guide. If you are a size in between (e.g. Size 38.5), we suggest you opt for a size up (i.e. Size 39) and add a rubber insole in it for a better fit.
I can’t find my size in your available options; can you customize a smaller/bigger size for me?
Yes, we can customize juttis in smaller/bigger sizes. However, we do not offer COD on custom made shoes. They are to be fully paid for (in advance) and cannot be exchanged for another pair or returned for store credits. You may write to us at support@thenextpair.in with your requirements, and someone from our team will gladly in touch with you. We do not customize sizes in sneakies and men's shoes.
Will the shoes open up once I wear them?
Yes! Most of our footwear have a snug fit, but they will expand ever so slightly within a few hours of wearing. The jutti usually will take the shape of your feet for a more relaxed fit.
Can I exchange my product for another one?
Yes! We offer exchanges based on the type of product purchased:
Exchange Policy Summary
Full-Priced (MRP) Products: Enjoy a free, one-time exchange at no additional cost.
Sale Products: These are eligible for exchange, but minimal charges apply for the reverse pickup and re-shipping of the product.
Clearance Sale Products: Products purchased during a final Clearance Sale are not eligible for exchange or return.
To initiate any exchange, please fill out our exchange form. For complete details on eligibility, costs, and the exchange process, please refer to our full Exchange Policy.
Can I return a product and get full refund?
We do not accept returns or offer refunds. However, you can get store credits for your product, which is redeemable for 90 days only.
How long does delivery take?
We usually take 24-48 hours to get your orders ready for dispatch. Once dispatched, it should reach you within 3-4 business days depending on your location in India. For custom orders and out-of-stock sizes/products, we will require 7-10 business days to make a fresh pair. Our team will get in touch with you in case of any further delays. International deliveries will take up to 5-6 business days. Please note: These delivery times are subject to location, distance, and our logistics partners. Delays during festivals & National Holidays aren't uncommon.
How do I clean the footwear if they get dirty?
You can clean the shoes with a brush and soapy water and leave them out to dry in the sun. In case of tough stains, the shoes are safe to dry-clean using white petrol. For more details on caring for your product, you may refer to our Product care guide.